Order Processing
All Caranela orders are carefully packed and processed within 1–3 business days.
Please allow up to 72 hours for processing before your order is shipped.
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Delivery Times
Estimated delivery time is 7–20 business days, depending on your location.
⚠️ Please note: Due to high demand and current global shipping conditions, delays of up to 30 business days may occasionally occur.
We are doing our best to minimize these delays and ensure your full satisfaction.
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Shipping Cost
We are happy to offer FREE worldwide shipping on all Caranela orders.
No minimum purchase required.
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Order Tracking
Once your Caranela order has been shipped, you will receive a confirmation email with a tracking number.
You can use this number to easily track your package a few days after it has been dispatched.
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Customs & Duties
Any customs fees, import duties, or taxes that may apply are the responsibility of the customer.
Caranela is not responsible for delays caused by customs.
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Incorrect Address / Failed Delivery
Caranela is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Please ensure all details are correct before placing your order.
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Lost or Damaged Packages
Caranela is not liable for lost or damaged packages during transit.
If this occurs, please contact us and we will assist you in filing a claim with the shipping carrier.
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Split Shipments
If your Caranela order contains multiple items, they may be shipped separately in order to provide faster delivery.
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Delayed Delivery Disclaimer
Caranela is not responsible for delivery delays caused by carriers, weather conditions, or other circumstances beyond our control.
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PO Boxes / Military Addresses
We do not ship Caranela orders to P.O. Boxes or military addresses (APO/FPO).
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Order Verification
Caranela reserves the right to require additional information or verification before processing any order.
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Partial Deliveries
We may, at our discretion, ship available Caranela items first and send the remaining items once they are in stock.
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Refusal of Delivery
If a Caranela package is refused at delivery, the customer will be responsible for any return shipping fees and restocking fees that may apply.
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Questions About Your Order?
If you have any questions regarding your Caranela order, please check our FAQ page first.
If your question isn’t answered there, feel free to contact us through our Contact Us page.
Our support team is available 7 days a week and aims to reply within 24 hours.